Frequently Asked Questions (FAQ)

We’ve put together answers to the most common questions we receive at Alabayae. If you can’t find what you’re looking for, feel free to contact our customer support team for assistance.

Orders & Payments

Q: How can I place an order?
You can place an order directly through our website by adding your favorite items to the cart and proceeding to checkout.

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Q: Can I cancel or modify my order?
Orders can only be canceled or modified within a few hours of placing them. Please contact us as soon as possible if you need to make changes.

Shipping & Delivery

Q: Do you ship internationally?
Yes, we ship worldwide. You can view our full Shipping & Delivery Policy for details.

Q: How long does shipping take?
Delivery times vary depending on your location:

  • USA, Canada, UK, Europe: 5–10 business days

  • Middle East & Asia: 4–8 business days

  • Rest of the world: 7–14 business days

Q: How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 14 days of delivery if the items are unused, in original packaging, and in the same condition as received.

Q: Are there any items that cannot be returned?
For hygiene reasons, accessories such as hijabs and jewelry are non-returnable unless they are faulty.

Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Products & Sizing

Q: How do I find the right size?
Check our Size Guide page for detailed measurements and recommendations based on height.

Q: Are all items true to size?
Yes, our abayas are designed to fit true to size. If you are between sizes, we recommend sizing up for a more modest fit.

Loyalty & Gift Cards

Q: Do you have a loyalty program?
Yes! Join our Alabayae Loyalty Program to earn points, get exclusive coupons, and enjoy special member-only benefits.

Q: Can I purchase a gift card?
Absolutely. Alabayae Gift Cards are available in multiple denominations and make the perfect present.

Customer Support

Q: How do I contact you?
You can reach us anytime via email at info@alabayae.com, or through our Contact Us page. We aim to respond within 24–48 hours.