Return & Exchange Policy
At Alabayae, we want you to love every piece you purchase from us. If for any reason you are not completely satisfied, we are happy to assist with returns and exchanges under the following conditions:
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must:
Be unused and unworn
Be in their original packaging
Be in the same condition as when you received them
To request a return, please email us at info@ghostwhite-bat-279217.hostingersite.com with your order number and a brief reason for the return. Our team will guide you through the process.
Exchanges
If you receive a defective, damaged, or incorrect item, we will gladly exchange it for you. Please contact us within 7 days of receiving your order so we can arrange the exchange promptly.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless they are faulty. These include:
Hijabs and other headwear
Jewelry and accessories
Undergarments or intimate items
Return Shipping
Customers are responsible for the cost of return shipping, unless the item was faulty, damaged, or incorrect. We recommend using a trackable shipping service to ensure your returned item reaches us safely.
